I was solo traveling and checked in late at night. The hotel looked great, but the room just felt so damp and a little dirty. The bed that was the cleanest squeaked so so so much, every time I moved. If I hadn't been so exhausted k would have asked for another room. This may have been a one time fluke, as the lobby and such looked great.
Very nice, clean & friendly. Could use work on the breakfast offering - if pancake machine doesn't work, don't leave out & displayed. Also, sink water pressure in my room was almost nonexistent; came out as a trickle.
Excellent hotel. Clean. Reasonably priced. Friendly, helpful staff. Plenty of options with free breakfast. Super bar and grill next door.
Highly recommended.
The room smells like mildew and if the room is as nasty with mildew as the curtains are, the health department needs to be alerted. In addition, housekeeping stinks. I left a note with a tip requesting extra towels n tissues, not only did I not get either, they didn’t even provide the usual bath supplies or coffee/tea supplies. Very disappointing.
If you enjoy sleeping with cockroaches, this is the place for you. We had two rooms. They both had bugs. It’s hard to rest well when you are worried about bugs crawling on you. The door to our room was broken. You had to close it over & over again until it would finally latch (or let it slam and that would sometimes work). When we got back to our room one evening, it wasn’t closed. Our room had been left open by the cleaning crew due to the problem with it not latching. The cleaning crew didn’t remove the trash from one of our rooms all weekend. One of the bed covers had some kind of dried brown stuff on it. Two of the lamps in a room were broken, and one of them wouldn’t even come on. The elevator made terrible noises that sounded like the cables could snap at any moment. The last night we were there, we went to the pool. It was trashed. We had to clean up someone's mess before we could relax and enjoy the area. Around 10:00 pm the desk clerk on duty came out and told us there had been a noise complaint. I know we were making some noise, but nothing really loud or inappropriate. At the hotel right next door, there were kids at the pool literally screaming and yelling so loudly it could be heard inside our hotel, and we explained that to the clerk. He told us the pool would be closing at 11:00 and he would be back then to be sure we were gone. The pool is supposed to be open until 11:30 pm Friday – Sunday. I called before making my reservation to check on the pool hours because we knew we’d be gone during the day and wouldn’t be getting back to the hotel until around 9 pm each night. The times are also posted on the rules board outside the pool. We pointed that out to the clerk and told him we would be gone before then. We weren’t doing anything wrong, or breaking any rules. At around 11 pm the clerk came back out at told us he was closing the pool. We were already out of the water at that point, packing up our stuff, and cleaning up. This entire situation made us feel bullied. He was rude, and showed considerable lack of customer service. His deficiency in understanding the service industry was further demonstrated by the fact that his vehicle was parked in the fire zone right up front in the drop-off/loading area meant for patrons. Had there been an option for us to switch hotels, we would have done it. Unfortunately, places were booked.
Holiday Inn Express Suites is a US Lodging based in Gonzales, Texas. Holiday Inn Express Suites is located at 126 Middle Buster Rd, Gonzales, TX 78629, USA.
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